TRAVEL INFO

Reservation Agent

The Group Doryssa Hotels & Resorts in Pithagoreio, Samos is seeking to recruit a Reservation Agent for the Hotel Doryssa Seaside Resort 5* for Season 2023.

Doryssa Hotels & Resorts is a hotel group currently owning and operating seven properties in Samos Island ranging from 3 to 5-stars and a total of approximately 600 keys.

Our mission is to offer the highest level of service and expertise with the most impressive results. We are seeking for partners who share the same philosophy with us and put our people first.

We offer a supportive team environment and real opportunities to learn, grow and purchase the career of your dreams. Would you like to join us?

Your main responsibilities:

  • Process reservations by e-mail, telephone, or any other mean
  • Know the type of rooms available as well as their location and layout
  • Know the selling status, rates, and benefits of all packages plans
  • Follow commercial strategy as determined by revenue management
  • Input detailed information into the property management system
  • Handle daily correspondence. Fill files and keep them up to date, respond to inquiries and make reservations as needed
  • Communicate reservation information to the front desk
  • Process cancellations and modifications and promptly relays this information to the front desk
  • Complete daily rate checks
  • Track future room availabilities based on the reservations
  • Assist in developing room revenue and occupancy forecasts
  • Be aware of all front office procedures and assist with reception duties when required
  • Take on a lot of customer service roles, must be prepared to help guests by offering restaurant recommendations, giving directions and answering general questions
  • Ensure that all telephone usage guidelines and standard greetings as prescribed by the department operational manual are strictly followed
  • Report to the department manager any kind of problem that comes up
  • Promote goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees

Your main qualifications/skills:

  • Relevant experience in the Hospitality industry
  • Degree/Diploma in Tourism or Hospitality Sector would be plus
  • Fluency in English
  • Fluency in a second language
  • Knowledge of Hospitality Software

Benefits:

  • Competitive remuneration package
  • Accommodation and meals while you will be in Samos
  • Dynamic, friendly and highly demanding professional working environment
  • Career development

Lifeguard

The Group Doryssa Hotels & Resorts in Pithagoreio, Samos is seeking to recruit a Lifeguard for the Hotel Doryssa Seaside Resort 5* for Season 2023.

Doryssa Hotels & Resorts is a hotel group currently owning and operating seven properties in Samos Island ranging from 3 to 5-stars and a total of approximately 600 keys.

Our mission is to offer the highest level of service and expertise with the most impressive results. We are seeking for partners who share the same philosophy with us and put our people first.

We offer a supportive team environment and real opportunities to learn, grow and purchase the career of your dreams. Would you like to join us?

Υou will:

  • Be responsible for ensuring guests safety during their stay at the pools and sea
  • Understand our guests to exceed their expectations;
  • Perform as a professional with a friendly business attitude and conduct all duties and responsibilities as required by the position

Qualifications:

  • 2-3 years of experience as a lifeguard in a fast paced environment, located on the pool or beach
  • A Lifeguard Diploma is required;
  • Proper communication etiquette in both Greek and English;

Benefits:

  • Accommodation and full board
  • Competitive salary package
  • Pleasant and friendly working environment

 

Guest Relations Doryssa

The Group Doryssa Hotels & Resorts in Pithagoreio, Samos is seeking to recruit a Guest Relations Agent for the Hotel Doryssa Seaside Resort 5* for Season 2023.

Doryssa Hotels & Resorts is a hotel group currently owning and operating seven properties in Samos Island ranging from 3 to 5-stars and a total of approximately 600 keys.

Our mission is to offer the highest level of service and expertise with the most impressive results. We are seeking for partners who share the same philosophy with us and put our people first.

We offer a supportive team environment and real opportunities to learn, grow and purchase the career of your dreams. Would you like to join us?

Qualifications & Personal attributes

  • Bachelor’s degree (National or International university/ AEI or TEI)
  • Minimum 2 years’ relevant experience
  • Excellent knowledge of Greek and English languages. Knowledge of any additional language will be an advantage (Swedish, German e.t.c)
  • High knowledge of MS office. Knowledge of Epitome will be considered as an asset
  • Pleasant and positive personality and attitude
  • Excellent communication skills
  • Good organizational skills
  • Customer and sales oriented
  • Guest satisfaction oriented

Responsibilities:

  • Preparing the relevant lists (VIP, arrival etc…) of the next day in co-operation with Reception and check what we expect the following day.
  • Ensuring guests receive on time the requested services.
  • Preparing the welcome and departure letters for the guests.
  • Welcoming arriving guests and rooming them.
  • Welcoming groups, inspection visits and external visitors and giving them hotel orientation, guidance and information.
  • Upselling, cross selling and generally promoting the hotel product (additional revenue)
  • Being precise and having attention to detail

Benefits:

  • Competitive remuneration package
  • Accommodation and meals while you will be in Samos
  • Dynamic, friendly and highly demanding professional working environment
  • Career development

Front Office Agent

The Group Doryssa Hotels & Resorts in Pithagoreio, Samos is seeking to recruit a Front Office Agent for the Hotel Doryssa Seaside Resort 5* for Season 2023.

Doryssa Hotels & Resorts is a hotel group currently owning and operating seven properties in Samos Island ranging from 3 to 5-stars and a total of approximately 600 keys.

Our mission is to offer the highest level of service and expertise with the most impressive results. We are seeking for partners who share the same philosophy with us and put our people first.

We offer a supportive team environment and real opportunities to learn, grow and purchase the career of your dreams. Would you like to join us?

Qualifications:

  • Degree in Hospitality/Tourism
  • 2 years minimum experience as a Front Office Agent in a 5* Hotel
  • Knowledge of Hotel PMS
  • Excellent command of both English and Greek language is essential
  • Very good knowledge of a second foreign language will be considered as an asset
  • Self-motivated, enthusiastic and customer – oriented
  • Excellent MS Office skills
  • Strong communication and interpersonal skills
  • Team- work spirit
  • Customer service attitude​

Responsibilities:

  • Greet and welcome visitors in a professional manner
  • Organize reception area
  • Answer and address incoming phone calls in a timely and polite manner; deliver messages accurately
  • Follow hotel policies and procedures for providing excellent service standards
  • Liaise with all departments and ensure guests satisfaction at all times
  • Receive and handle payments, check-in & check-out procedures in an efficient manner
  • Support the General Manager and other departments in administrative duties
  • Receive, sort and distribute daily mail/deliveries

Benefits:

  • Accommodation and full board
  • Competitive salary package
  • Pleasant and friendly working environment
  • Constant training

Captain

The Group Doryssa Hotels & Resorts in Pithagoreio, Samos is seeking to recruit a Captain for the Hotel Doryssa Seaside Resort 5* for Season 2023.

Doryssa Hotels & Resorts is a hotel group currently owning and operating seven properties in Samos Island ranging from 3 to 5-stars and a total of approximately 600 keys.

Our mission is to offer the highest level of service and expertise with the most impressive results. We are seeking for partners who share the same philosophy with us and put our people first.

We offer a supportive team environment and real opportunities to learn, grow and purchase the career of your dreams. Would you like to join us?

Qualifications:

  • 3 years working experience in a similar position, in luxury hotel environment
  • Tourism or corresponding school degree
  • Proven professional experience in a similar position
  • Knowledge of fine dining service standards and procedures
  • Advanced organisational and negotiation skills
  • Τeam leadership
  • Exceptional communication and problem-solving skills
  • High performance in fast-paced environment
  • Target-oriented and guest-oriented approach
  • Excellent knowledge and use of English
  • Strong understanding of operational controls, budgeting and scheduling

Responsibilities:

  • Implementing agreed upon food & beverage policy and procedures throughout the property
  • Ensuring compliance with all food & beverage policies, standards and procedures
  • Maintaining food handling and sanitation standards
  • Interacting with guests to obtain feedback on product quality and service levels
  • Responding effectively to guest problems and complaints

 

Benefits:

  • Competitive salary and other benefits (bonus included)
  • Advanced Opportunities for professional growth
  • Accommodation and Board

Front Office Agent – Receptionist

Doryssa Hotels & Resorts is a hotel group currently owning and operating seven properties in Samos island.

Our mission is to offer the highest level of expertise with the most impressive results. We are seeking for partners who share the same philosophy with us and put our people first.
We are currently seeking for an experienced Front Office Agent/ Receptionist to join our 5* Doryssa Seaside Resort located in Pithagoreion of Samos.

Qualifications:

  • Degree in Hospitality/Tourism
  • 2 years minimum experience as a Receptionist in a 5* Hotel
  • Knowledge of Hotel PMS
  • Excellent command of both English and Greek language is essential
  • Very good knowledge of a second foreign language will be considered as an asset
  • Self-motivated, enthusiastic and customer – oriented
  • Excellent MS Office skills
  • Strong communication and interpersonal skills
  • Team work spirit
  • Customer service attitude​

Responsibilities:

  • Greet and welcome visitors in a professional manner
  • Organize reception area
  • Answer and address incoming phone calls in a timely and polite manner; deliver messages accurately
  • Follow hotel policies and procedures for providing excellent service standards
  • Liaise with all departments and ensure guests satisfaction at all times
  • Receive and handle payments, check-in & check-out procedures in an efficient manner
  • Support the General Manager and other departments in administrative duties
  • Receive, sort and distribute daily mail/deliveries

Benefits:

  • Accommodation and full board
  • Competitive salary package
  • Pleasant and friendly working environment
  • Constant training

Receptionist Assistant

Το ξενοδοχείο 5* Doryssa Seaside Resort στη Σάμο επιθυμεί να προσλάβει για τη σεζόν 2023:

Βοηθό Υποδοχής

Απαραίτητα προσόντα και δεξιότητες:

  • Προϋπηρεσία σε αντίστοιχη θέση (τουλάχιστον 2 έτη)
  • Άριστη Γνώση Αγγλικής και επιθυμητή γνώση Γερμανικής Γλώσσας (γνώση Γαλλικής και Ιταλικής γλώσσας θα αποτελέσει επιπλέον προσόν)
  • Ευχέρεια επικοινωνίας και Άνεση Εξυπηρέτησης Πελατών
  • Πολύ καλή χρήση Ξενοδοχειακών προγραμμάτων
  • Υπευθυνότητα, Συνεργασία, Προσαρμοστικότητα

Η εταιρία προσφέρει:

  • Αποδοχές ανάλογα με τα προσόντα
  • Δυναμικό & ευχάριστο περιβάλλον εργασίας
  • Συνεχή εκπαίδευση & επιμόρφωση
  • Διαμονή
  • Διατροφή

Guest Relations Agent

Doryssa Hotel & Resorts Company Location Samos, Northern Aegean, Greece.

A guest relations agent follows humane approach and guest-oriented techniques in order to fulfil guests’ desires, requests and make them feel uniquely during their stay.

Qualifications & Personal attributes

  • Bachelor’s degree (National or International university/ AEI or TEI)
  • Minimum 2 years’ relevant experience
  • Excellent knowledge of Greek and English languages. Knowledge of any additional language will be an advantage (Swedish, German e.t.c)
  • High knowledge of MS office. Knowledge of Epitome will be considered as an asset
  • Pleasant and positive personality and attitude
  • Excellent communication skills
  • Good organizational skills
  • Customer and sales oriented
  • Guest satisfaction oriented

Responsibilities:

  • Preparing the relevant lists (VIP, arrival etc…) of the next day in co-operation with Reception and check what we expect the following day.
  • Ensuring guests receive on time the requested services.
  • Preparing the welcome and departure letters for the guests.
  • Welcoming arriving guests and rooming them.
  • Welcoming groups, inspection visits and external visitors and giving them hotel orientation, guidance and information.
  • Upselling, cross selling and generally promoting the hotel product (additional revenue)
  • Being precise and having attention to detail

Benefits:

  • Competitive remuneration package
  • Accommodation and meals while you will be in Samos
  • Dynamic, friendly and highly demanding professional working environment
  • Career development